Privacy Policy

We collect the following categories of information:

• Account information: name, email, password hash, agency name, and profile details you provide.
• Usage data: pages viewed, features used, device and browser metadata, and IP address.
• Payment data: processed by Stripe. We never store full card numbers on our servers.
• Cookies: session and analytics cookies as described in our Cookie Policy.

We use the information we collect to:

• Provide and operate the ShotDesk platform.
• Process subscription and one-time billing transactions.
• Communicate with you about product updates, security, and support.
• Analyze usage patterns to improve the product.

We do not sell your personal data. We share data only with the infrastructure providers required to run ShotDesk, including Supabase (database, auth, storage) and Stripe (payments). All providers operate under contractual data protection obligations.

We retain account data for as long as your account is active. If you delete your account, we retain personal data for up to 90 days for backup and recovery purposes, after which it is permanently deleted from production systems.

We use essential cookies for authentication and CSRF protection, and optional analytics cookies to understand product usage. See our Cookie Policy for details.

You may request access, correction, or deletion of your personal data at any time by emailing privacy@shotdesk.co. We will respond within 30 days.

All data is encrypted in transit (TLS 1.2+) and at rest using industry-standard encryption provided by Supabase and AWS. Access to production systems is restricted to authorized personnel and audited.

ShotDesk is not directed at children under 13. We do not knowingly collect personal data from anyone under 13. If you believe a child has provided us data, contact us and we will delete it.

We may update this Privacy Policy from time to time. Material changes will be communicated by email or in-app notice. Continued use of ShotDesk after changes constitutes acceptance.

For privacy questions or requests, email privacy@shotdesk.co.